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Office
Customer Service

We are happy to serve you! Feel free to contact us with any questions you may have.

How To Reach Us
Business hours

Monday to Friday

8:00 am to 12:15pm
12:45pm to 4:30pm

Service
Department

EQUIPMENT SERVICE – OVERVIEW:

At Superior Sany Solutions, we offer two distinct programs to ensure your equipment operates at peak efficiency—our Preventative Maintenance Program for proactive care, and our Repair Service for reactive solutions. Both are designed to minimize downtime, extend equipment life, and reduce overall costs.

PREVENTATIVE

MAINTENANCE PROGRAM:

Our Preventative Maintenance begins with a detailed inspection, followed by a comprehensive report with photos. We then provide a quote for necessary repairs, which is only acted upon with your approval. Downtime is costly, but with our Planned Preventive Maintenance Program, it’s preventable. Our program provides:

  • Comprehensive Maintenance: Tailored service plans for a wide range of commercial machines to ensure optimal performance.
  • Proactive Issue Detection: Identifies potential problems early to extend equipment life and reduce costly repairs.
  • Cost Control & Efficiency: Includes budget management, inventory tracking, and detailed reporting tools for better financial oversight.
  • Convenient On-Site & In-House Service: Factory-trained technicians deliver expert maintenance directly to your location or In-House, minimizing disruption to your operations.
  • Enhanced Productivity: By reducing unexpected breakdowns, we help keep your operations running smoothly and efficiently

Inspection Checklist Includes:

  • Batteries: Terminal inspection, water levels, cleaning, and load testing
  • Vacuum System: Electrical and mechanical checks, carbon brush inspection
  • Hoses & Gaskets: Cleaning and unclogging
  • Machine Operation Test: Full system test
  • Squeegee & Linkages: Condition and lubrication checks
  • Castors, Tires, and Wheels: Condition, lubrication, and fluid levels
  • Solution System & Filters: Cleaning and inspection

REPAIR SERVICE:

Our factory-trained technicians are experts in commercial brands, ensuring efficient repairs and proactive maintenance to prevent breakdowns.

In-House Service:

  • Five in-house shops available for drop-offs, where repairs are handled in our specialized facility with full diagnostics and testing.

On-Site Service:

  • Mobile repairs at your location for convenience across Ontario and Quebec for large or sensitive equipment.

EQUIPMENT CUSTOMER SERVICE SUPPORT & MAIN CONTACTS:

Our dedicated Equipment Customer Service team is committed to providing top-notch support for all your service inquiries. Whether it’s scheduling a service call, troubleshooting issues, or following up on repairs, our customer service team ensures clear communication and quick responses to meet your needs.

E-mail

For assistance, please contact:

Service Coordinator – Ontario
Superior-Service@imperialdade.com
1-800-921-5527

Service Coordinator – Quebec
Superior-Service@imperialdade.com
1-800-363-2776

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